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SHIPPING POLICIES

ORDERING

Upon making a purchase you are agreeing to the terms and conditions set out on this page.

Each piece of Nootka Sea Glass jewellery is handcrafted using a wide range of materials. Due to the nature of the product it can be difficult to match size, colour and shape of the gemstones/sea glass exactly to those shown in the images on the website (unless it is a custom made one-off piece), so please allow for some small variations to the images shown. 

All prices listed on the website are shown in UK pounds sterling inclusive of VAT.

Please note that items sent outside the UK may be subject to import duties, fees and taxes - we have no control over these charges. The customer is responsible for any additional fees incurred. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.

Nootka Sea Glass Jewellery may offer discount and free delivery codes to regular customers from time to time. Please note that only one promotional code can be used at any one time.

PACKAGING

All items are beautifully presented and sealed in Organic jute pouches, upon a branded card for each piece. Also included is an informational branded postcard. They will be sent in a padded envelope. 

DELIVERY

Nootka Sea Glass Jewellery ships worldwide - please contact us if you live outside the UK for a postage quote.

UK items are sent by recorded delivery only.

All items outside the UK will be sent via Royal Mail tracked and/or signed to ensure a quick and reliable service. Based on the destination, delivery times may vary. Tracking numbers are provided upon request.

Nootka Sea Glass Jewellery aims to dispatch your items within 5-7 working days of receiving your order. If you need to receive your package any sooner, please let us know and we will try our best to accommodate your needs.

LOST / DELAYED POST

Royal Mail is the most reliable and economical postal service in the UK. Very rarely for reasons out of our control, parcels can be either delayed or missing. Please let Nootka Sea Glass Jewellery know via email if you have not received your parcel within 1 week of dispatch. Outside of UK, please wait at least 17 days before contacting us. We will try our best to find and return your parcel to you ASAP.

RETURNS

We want you to be delighted with your jewellery and therefore if you are not completely satisfied with your purchase, we are happy to offer an exchange for returned goods, subject to the following terms:

  • You must contact us within 3 days of receipt of the goods, via email

  • All items must be returned unworn and in their original packaging in the same condition within 14 days of receipt

  • The cost of returned items is at the customer’s expense with proof of recorded delivery postage

  • All items returned are done so at the customer’s risk. We recommend that you obtain proof of postage for all returned items

  • All exchanges and refunds will be made within 30 days of receipt of the returned item subject to stock

  • Please note that custom orders are non-refundable 

If you need to contact us regarding a return, please email us and we will reply as soon as we can. When returning, please include your name, address and order number.

Please note we cannot accept returns for earrings.

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